Refund policy

At Canada Pooch, we offer returns with refund back to your initial payment method or store credit. All last chance items are final sale and cannot be exchanged or returned. 

Returns must be made within 21 days of the initial delivery date. Products must be in new condition with tags and packaging intact. Items should be clean and free of dog hair. All products are subject to photo inspection. A $7 fee for restocking and shipping will be deducted from your refund to your original payment method. This $7 fee does not apply to returns that are made to store credit.

To start your return or exchange, simply click here and follow these simple steps:

1. Enter your order number and postal/zip code into the portal.
2. Answer a few questions and upload photos of the product to be returned.
3. Our customer experience team will review and email you back within 1-2 days.
4. Print out the prepaid shipping label.
5. Attach the shipping label to the outside of the box.
6. Drop off the package at the nearest specified carrier location.
7. Once we receive your item(s), you will receive your refund or store credit.
If you need help, please reach out to us via phone, email, or live chat with your order number and the item(s) you wish to return, and we will take it from there! At Canada Pooch, we offer various exchanges. You can exchange it for a different size, color, or a completely new style!

For our Weighted Calm Collection, we understand that it may take time to fully appreciate the benefits. Therefore, we are pleased to offer a flexible return policy. For more details, please reach out to our customer experience team.

If you have purchased Canada Pooch products from an authorized seller, please return the product to the place of purchase. Each seller has its own return policies, and Canada Pooch can only process refunds, exchanges, or credits for purchases made directly through Canada Pooch.