If you’ve purchased your Canada Pooch products from an authorized seller - please return your product to the place of purchase for a return or exchange. Each seller has their own set of return or exchange policies and Canada Pooch is only able to refund, exchange, or credit a purchase if it was made directly through Canada Pooch.

Once you initiate an exchange, you can download a prepaid shipping label, and instructions to exchange your item(s). You have the option to select a standard exchange. With a standard exchange, we will send out your new item upon receipt and inspection of the original item at our warehouse.



Please note, at this time we do not offer exchanges from outside the United States or Canada. We would be more than happy to return and refund your purchase. Please navigate to our return portal for detailed instruction.

• Exchanges must be made within 15 days from the date of initial delivery
• To be eligible for an exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair. All garments are subject to inspection.
• Please note that all face masks and toys are final sale at this time - we’re unable to offer a refund, exchange, or store credit for these items.
• Additionally, we do not offer price adjustments at this time.
• For our new Weight Calm Collection, we understand that it may take time to experience the full benefits of our calming products. As a result, we are happy to offer a flexible return and exchange policy. For more information, please contact our customer experience team.

If you’ve purchased your Canada Pooch products from an authorized seller - please return your product to the place of purchase for a return. Each seller has their own set of return policies and Canada Pooch is only able to refund, exchange, or credit a purchase if it was made directly through Canada Pooch.

Once you initiate a return, you can instantly download a prepaid shipping label, and instructions to return your item(s). Once we've received your item(s), you will receive your refund or store credit.

• Returns and Exchanges must be made within 15 days from the date of initial delivery
• To be eligible for a refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair. All garments are subject to inspection.
• Please note that all face masks and toys are final sale at this time - we’re unable to offer a refund, exchange, or store credit for these items.
• A return for a refund to your original payment method will be subject to a return shipping label charge of $7.
• Additionally, we do not offer price adjustments at this time.
• For our new Weight Calm Collection, we understand that it may take time to experience the full benefits of our calming products. As a result, we are happy to offer a flexible return and exchange policy. For more information, please contact our customer experience team.