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Returns & Exchanges

Returns & Exchanges

We want to make sure your Canada Pooch products fit your pooch perfectly. We make it as easy to exchange or return any item. 

*Please note, if you are located outside the United States or Canada we offer full refunds for returned items, but no exchanges at this time.

Click the button below to return or exchange.

Click Here to Start

Once you initiate an exchange, you can download a prepaid shipping label, and instructions to exchange your item(s).

Once we've received your return item(s) and shipped your exchange, we'll send you a confirmation email. Please note, at this time we do not offer exchanges from outside the United States or Canada. We would be more than happy to return and refund your purchase. Please navigate to our return portal for detailed instruction.

Step 1
Print out the prepaid shipping label
Step 2
Place the original order confirmation inside the box
Step 3
Place the label outside the box
Step 4
Drop off items at the nearest specified carrier location
  • Exchanges must be made within 15 days from the date of initial delivery
  • To be eligible for a full refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair.
  • The original order confirmation must be included within the package.
  • All garments are subject to inspection.
  • As all of our sizes are priced differently, you will be credited or charged only the difference of the garment. This will occur once the item has been received at the warehouse.

Once you initiate an return, you can download a prepaid shipping label, and instructions to return your item(s).

Once we've received your item(s), you will receive your refund or store credit. Please note, if you are returning an item from outside the United States or Canada, you will need to pay for the cost of shipping the item back. Please proceed to our return portal for more detailed instructions.

Step 1
Print out the prepaid shipping label
Step 2
Place the original order confirmation inside the box
Step 3
Place the label outside the box
Step 4
Drop off items at nearest specified carrier location
  • Returns must be made within 15 days from the date of initial delivery
  • To be eligible for a full refund or exchange, the product must be in new condition with tags and packaging intact. Products must be clean and free of dog hair.
  • The original order confirmation must be included within the package.
  • All garments are subject to inspection.
  • As all of our sizes are priced differently, you will be credited or charged only the difference of the garment. This will occur once the item has been received at the warehouse.

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